Administrator
Clip The Apex
This information applies to Premium Contributor account upgrades only
As part of our efforts to move the site towards a more professional footing, we have created a new PayPal business account to deal with all site related transactions.
Unfortunately this means that any existing subscriptions are no longer valid and must be transferred, as the recurring payment is linked to the old account.
Please ensure you cancel your subscription at least 1 day before the expiry date, otherwise the payment may still be taken against the old account and the upgrade will fail.
You can confirm the expiry date by navigating to http://cliptheapex.com/account/upgrades and checking the date and time just above the Cancel Subscription button.
To cancel your subscription, simply click on the Cancel Subscription button. You will be forwarded to PayPal and given the option to cancel the recurring payment.
Once you have cancelled the existing recurring payment in PayPal and your upgrade has expired, you can then renew your subscription, should you wish to do so.
Simply navigate to the Account Upgrades page again (http://cliptheapex.com/account/upgrades) and click on the Subscribe button for the Premium Contributor option.
Please note that your existing upgrade will continue to function until the expiry date. Please do not cancel it early as there is no mechanism to part-refund cancelled upgrades.
If you encounter any problems when trying to cancel or renew, or have any questions at all, please email us at administrator@cliptheapex.com stating your Clip The Apex user name and the issue and we will endeavour to help.
Or alternatively, feel free to post on this thread with your questions.
Reminder emails will be sent three weeks prior to renewal dates.
If you no longer wish to maintain your recurring subscription then you can of course not renew or you may cancel it at any time.
We hope though that you will continue to enjoy the additional benefits associated with your upgraded account.
We apologise for any inconvenience this causes and hope you understand the need for this change.
Thank you for your ongoing support and contribution.
As part of our efforts to move the site towards a more professional footing, we have created a new PayPal business account to deal with all site related transactions.
Unfortunately this means that any existing subscriptions are no longer valid and must be transferred, as the recurring payment is linked to the old account.
Please ensure you cancel your subscription at least 1 day before the expiry date, otherwise the payment may still be taken against the old account and the upgrade will fail.
You can confirm the expiry date by navigating to http://cliptheapex.com/account/upgrades and checking the date and time just above the Cancel Subscription button.
To cancel your subscription, simply click on the Cancel Subscription button. You will be forwarded to PayPal and given the option to cancel the recurring payment.
Once you have cancelled the existing recurring payment in PayPal and your upgrade has expired, you can then renew your subscription, should you wish to do so.
Simply navigate to the Account Upgrades page again (http://cliptheapex.com/account/upgrades) and click on the Subscribe button for the Premium Contributor option.
Please note that your existing upgrade will continue to function until the expiry date. Please do not cancel it early as there is no mechanism to part-refund cancelled upgrades.
If you encounter any problems when trying to cancel or renew, or have any questions at all, please email us at administrator@cliptheapex.com stating your Clip The Apex user name and the issue and we will endeavour to help.
Or alternatively, feel free to post on this thread with your questions.
Reminder emails will be sent three weeks prior to renewal dates.
If you no longer wish to maintain your recurring subscription then you can of course not renew or you may cancel it at any time.
We hope though that you will continue to enjoy the additional benefits associated with your upgraded account.
We apologise for any inconvenience this causes and hope you understand the need for this change.
Thank you for your ongoing support and contribution.