They lost all my emails which were not in the Inbox. When I phoned up the first question the half-wit asked was what version of Windows was I running; he became totally confused when I replied that it was X11R6, finally I put him out of his misery by saying XP. He was obviously reading his script which unfortunately did not have any reference to the fact that the emails were on his server.
I shall not dwell on the slowness at fixed times every day, not even the speed checker finished despite leaving it running for half an hour.
I would like to say something nice about them but I can't think of anything which is not nasty.